Safety at SHY
SHY is designed for intentional connection. That only works when people can set boundaries, get help, and report conduct that crosses a line.
Open the relevant profile or conversation and choose Report. Tell us what happened and include only information you can share safely. Do not send passwords, verification codes, or financial information. Reports are assessed under our guidelines.
Use Block when you do not want further contact. Blocking removes that person from your view and prevents direct contact through SHY.
For a concern connected to SHY, including an issue that happened after an in-person meeting, email the safety team. Share the account details or context you have without putting yourself at risk.
If you believe an account restriction was made in error, follow the appeal instructions in the account notification or email support with the subject “Suspension Appeal.”
Background screening
SHY DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS.Disclosure provided under N.J.S.A. 56:8-169 et seq., 815 ILCS 518/15, and Tex. Bus. & Com. Code ch. 106.
An account on SHY carries no finding about that person’s history, because no such finding was ever made. Live-capture verification establishes that photos are likely of the person using the account — it does not establish identity, age, character, or criminal history. What verification does and does not prove.
Before a first meeting
Need a different kind of help?
Use Help for account support, Privacy Rights for an information request, and Community Guidelines for the rules that apply to every account.
Every one of these mechanisms is live in the product today.
These independent, free resources exist beyond any app. SHY is not affiliated with them — they are simply the right doors to know about. SHY cannot provide emergency response and does not replace local emergency services; if anyone is in immediate danger, call your local emergency number first.
Outside the United States: the numbers above are US services. Use your local emergency number first, and these for ongoing support:
Last reviewed: September 19, 2026.